The professional knowledge and experience of Datalogic Mobile together with its proprietary tools are made available for customers to provide them with the necessary support to solve any problem related to Datalogic Mobile's products or solutions.
Support is provided in the form of documentation, software and utilities, as well as useful and interesting information.
You can contact your local Datalogic Mobile technical support department, they will ensure the fastest and most efficient response to your technical questions.
Software Downloads
Here you can download updates, drivers, and other software appropriate for use with our products.
Manuals
This section includes both user manuals and service manuals which improve know-how of Datalogic Mobile products.
Catalogues
Here you can find all the Datalogic Mobile documentation which is available.
EASEOFCARE
Datalogic Mobile analyses its customers' expectations to understand them better, and as a result knows that these expectations are not limited just to product features but also extend to a guarantee of efficiency over time, to bring maximum return on the initial investment. Selling a product has implications beyond the sale itself. It also signifies assuring customers fast and efficient service even after the sale.
Maintenance contracts are the best way to protect your Datalogic Mobile and wireless investment by keeping your products in peak working condition. Datalogic Mobile offers a variety of Service programs to fit your service needs with service levels ranging from 2 to 5 day repair turnaround to on overnight replacement program.
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A Return Materials Authorization (RMA) is required for all repairs sent to the Datalogic Mobile Service Center.
Welcome to the Online RMA tool, reserved to all Datalogic Mobile device users.
To enter an RMA and link to repair status for your company, you must complete a one-time online registration. You will receive a User ID and password that you will use each time you access the site.
If you have any questions about the RMA process or the registration process, please, send an email to easeofcare.mobile.it@datalogic.com
Please note that if you are already a Datalogic Mobile Value Distribution Partner or Value Solution Partner you must access the on line RMA through the extranet.
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REPAIR SERVICE
Certified Repair Centers
Certified Repair Centers are competent, qualified and certified partners allowed to perform repairs on Datalogic Mobile products, both under warranty and out of warranty. They are trained and certified directly by Datalogic Mobile and perform high quality repairs, while offering technical services for all Datalogic Mobile products.
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Authorized Service Centers
Authorized Service Centers are competent and qualified partners allowed to perform only out of warranty repairs on Datalogic Mobile products. They are trained and authorized directly by Datalogic Mobile. They also provide technical service for all Datalogic Mobile products.
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